Manage dispatch operations:
Coordinate and oversee the scheduling and dispatching of drivers and vehicles.
Ensure timely delivery:
Plan efficient routes and monitor shipments to ensure products are delivered accurately and on schedule.
Coordinate with teams:
Act as a liaison between drivers, customers, warehouse staff, and other departments to maintain smooth operations.
Handle emergencies and issues:
Resolve any problems or discrepancies that arise during the dispatch process.
Ensure compliance:
Implement and enforce company policies and safety standards, and ensure compliance with all relevant transportation regulations.
Analyze performance:
Monitor and analyze dispatch and logistics performance data to identify areas for improvement and suggest optimizations.
Manage staff:
Train, supervise, and conduct performance evaluations for dispatch staff to enhance team performance.
Maintain records and reporting:
Keep accurate records of all dispatch activities and prepare reports for management.
Required qualifications
Experience:
Typically requires 5 or more years of experience in logistics or dispatch management.
Leadership skills:
Proven ability to lead, manage, and motivate a team.
Communication skills:
Excellent verbal and written communication skills to interact with drivers, customers, and internal teams.
Technical skills:
Proficiency with dispatch and transportation management software is often required.
Education:
A bachelor's degree in Logistics, Supply Chain Management, or a related field is often preferred, though not always mandatory.
Key skills
Problem-solving
Adaptability
Attention to detail
Multitasking and prioritization
Ability to work under pressure
Strategic thinking