Roles and Responsibilities;-
1. Financial Performance and Sales
• Achieve daily sales, private label, BigBasket, generics, and high-margin category targets.
• Drive diagnostics target achievement.
• Execute prescription reminder calls and follow up on dormant/lapsed users and high-value users.
• Review the commitment register and ensure timely customer deliveries.
2. Omnichannel Order Management
• Ensure 0% pushback on all omnichannel orders.
• Maintain 100% TAT compliance in processing omnichannel orders
3. Customer Service and Experience
• Greet all customers with folded hands.
• Understand and fulfill customer requirements both in-store and via calls/WhatsApp (response within 15–20 mins).
• Build healthy relationships through professional service and behavior.
• Home deliveries as per the business and customer service protocols, based on business requirements’.