Core Responsibilities
Installation:
Setting up and mounting CCTV cameras, running cables, and connecting power sources and recording devices like DVRs or NVRs.
Maintenance & Repair:
Performing regular inspections, troubleshooting system issues, and repairing faulty equipment to ensure optimal performance.
Site Surveys:
Conducting site assessments to determine security needs and plan appropriate system layouts.
Monitoring & Incident Response:
For operators, this involves constantly monitoring live camera feeds, detecting suspicious activity, and alerting appropriate authorities.
Technical Support & Training:
Providing support and guidance to end-users on how to operate the CCTV systems.
Documentation:
Recording system configurations, maintenance activities, incident logs, and service records.
Compliance:
Ensuring installations and operations adhere to safety protocols and industry standards.
System Upgrades:
Keeping abreast of the latest trends and technologies in video surveillance to recommend and implement system updates.
Key Qualifications & Skills
Technical Knowledge:
A strong understanding of video surveillance systems and associated hardware and software.
Troubleshooting Skills:
The ability to effectively diagnose and resolve technical problems with CCTV equipment.
Customer Service:
The ability to interact professionally with clients, address their needs, and provide clear explanations.
Attention to Detail:
A meticulous approach to tasks and system configurations to ensure accuracy.
Physical Fitness:
The physical ability to work in various environments, including climbing, lifting, and working in confined spaces or at heights.
Documentation Skills:
Proficiency in writing clear, factual reports and logs.
Communication:
Strong verbal and written communication skills for interacting with clients, teams, and reporting issues.
Problem-Solving:
A keen ability to analyze situations and implement effective solutions.