We are looking for a System Admin to join our team at Krazy For Chocolates LLP. The role offers ₹10000-₹15500 and involves managing customer calls and delivering outstanding customer service related to Games Academy. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints, and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics, including call handling time, registration, documentation, and briefing.
Job Requirements:
The minimum qualification for this role is a graduate degree and 0.5-1 years of experience. The role involves resolving customer complaints, providing the right information, and escalating complex problems to the relevant department when needed. Candidates must be open to a 6-day working week during the day shift.