Job Summary:
We are looking for a proactive and technically skilled Desktop Engineer to join our IT support
team. The ideal candidate will have 6 months to 1 year of hands-on experience in providing
desktop support and troubleshooting hardware and software issues.
Key Responsibilities:
Install, configure, and maintain desktop computers, laptops, printers, and other IT
peripherals.
Troubleshoot and resolve hardware, software, and network-related issues.
Timely upload and download files from respective platform and update in excel sheet.
Provide first-level support to users via calls, emails, or remote access tools.
Perform system upgrades and patches as required.
Maintain inventory and records of IT assets.
Set up new user accounts and manage permissions.
Ensure timely escalation of unresolved issues to higher-level support teams.
Support LAN, WAN, and internet connectivity issues.
Requirements:
Minimum 6 months to 1 year of experience in desktop support or IT helpdesk roles.
Diploma or Bachelor's degree in Computer Science, IT, or related field.
Basic knowledge of Windows OS, MS Office, and remote desktop tools.
Familiarity with antivirus, backup, and system update procedures.
Good communication and problem-solving skills.
Ability to work independently and in a team environment.
Preferred Skills:
Knowledge of basic networking concepts (IP, DNS, DHCP, LAN/WAN).
Certification in hardware and networking (e.g., CompTIA A+, N+, MCP) is a pl