System Setup & Configuration:
Install, configure, and maintain physical and virtual servers.
Deploy new hardware, operating systems, and software applications.
Set up and manage cloud environments (e.g., AWS, Azure, Google Cloud).
Implement new technologies and services as needed.
System Monitoring & Performance Optimization:
Monitor the health, performance, and capacity of all IT systems.
Identify bottlenecks and troubleshoot performance issues across infrastructure components.
Ensure high availability and reliability of systems by using monitoring tools (e.g., Nagios, Zabbix, SolarWinds).
Security & Compliance:
Implement security measures to protect systems from cyber threats (e.g., firewalls, anti-virus, encryption).
Manage user accounts and access control policies.
Regularly update and patch operating systems, applications, and network devices to prevent vulnerabilities.
Perform security audits and manage compliance requirements.
Backup & Disaster Recovery:
Configure and manage automated backup systems.
Ensure data redundancy, integrity, and recovery plans are in place and tested regularly.
Develop and implement disaster recovery strategies for all critical systems.
Network Administration:
Set up and maintain network configurations, routers, switches, firewalls, VPNs, and other networking components.
Troubleshoot and resolve network connectivity issues.
Ensure network performance, security, and proper segmentation.
User Support & Troubleshooting:
Provide technical support and troubleshooting for end-users regarding system issues, network connectivity, and hardware problems.
Maintain detailed documentation of system configurations, network maps, and troubleshooting procedures.
Automation & Scripting:
Automate repetitive tasks through scripting (e.g., Bash, PowerShell, Python).
Write and maintain scripts to improve operational efficiency (e.g., deployment automation, configuration management).
Collaboration & Documentation:
Collaborate with other IT teams and departments to ensure system integration and smooth operations.
Maintain detailed records of system configurations, incidents, and resolutions.
Create and update knowledge base articles, user guides, and operational documentation.
Software & License Management:
Ensure proper licensing compliance for software and services used across the organization.
Oversee software updates, installations, and patch management.