A Level 1/2 Data Center Engineer is primarily responsible for ensuring the data canter’s
smooth and efficient operation. This includes performing routine maintenance, troubleshooting hardware
and software issues, assisting with new equipment installations, and collaborating with other teams. They
also play a role in managing data center access, inventory, and basic network connectivity.
Key Responsibilities:
Monitor data center systems, including servers, storage devices, and network equipment, using
monitoring tools.
Respond to alerts and take appropriate action to resolve issues or escalate to higher-level
support as needed.
Perform regular health checks on data center equipment to ensure optimal performance.
Provide L1/L2 support for hardware and software issues, including server reboots, network
connectivity problems, and hardware failures.
Knowledge of Data center related parameters (cooling, power) and ISO standards.
Coordinate with L2/L3/L4 engineers and vendors for more complex issues and repairs.
Perform routine maintenance tasks such as server rack installations, hardware upgrades, and
cabling.
Manage and document data center assets, including hardware inventory and configuration
details.
Conduct regular backups and data recovery tests as per established procedures.
Respond promptly to data center incidents, including power outages, hardware failures, and
security breaches.
Follow and enforce data center security policies and procedures.
Maintain accurate records of data center operations, including maintenance logs, incident
reports, and change management documentation.
Prepare / participate in regular reporting activities on system performance, incidents, and
maintenance activities for management review.
Work closely with other IT teams, including network, systems, and storage engineers, to resolve
issues and improve operations.
Communicate effectively with team members and other stakeholders to ensure smooth data
center operations.
Participate in on-call rotation for after-hours support as required.
Preferred Skills: (To be checked even if this is for L1/L2)
Knowledge of Infra Management Tool Like Zabbix, Trellis, Sun bird, DCIM, BMS, Access Control
System, CCTV, KMS for administration and capacity management.
Basic Knowledge of Passive Infra (Electrical, HVAC, PAC, UPS etc) and Hands on working
knowledge on i-PDU's, STS, ATS etc.
Job Description: Data Center Engineer - L1/L2 Operations 2
Audit & Compliance - Internal & External audits (ISO 27001, 22301, DC Audits, CSITE, COBIT,
BIA, etc.)
Basic Knowledge of Network troubleshooting (Telnet, Putty, Port visibility, FC troubleshooting).
Knowledge of structured cabling and troubleshooting.
Operational knowledge of Tools like OTDR, LSPM, Thermography, Anemometer.
Intermediate experience on MS Excel & MS word.
Well versed with ITSM Framework for Incident Management, Change Management, Asset
Management.
Hands on experience on any of ITSM Tool like HPSM, Service Now, BMC, Solar wind etc).
Required Qualifications:
Education: Associate’s degree in information technology, Computer Science, or BE (in
Electronics preferred) or equivalent experience.