
Summary:
The iOS Service Technician is responsible for diagnosing, troubleshooting, and repairing iOS devices, including iPhones, iPads, and other Apple products. This role requires technical expertise, excellent problem-solving skills, and a commitment to providing exceptional customer service.
Key Responsibilities:
1. Device Diagnosing and Troubleshooting:
• Analyse and diagnose hardware and software issues in iOS devices.
• Conduct thorough troubleshooting to identify root causes of problems.
2. Repair and Maintenance:
• Perform repairs on iOS devices, including screen replacements, battery replacements, and other hardware repairs.
• Conduct software updates, installations, and configurations.
3. Quality Assurance:
• Ensure that all repairs meet quality standards and are conducted according to company guidelines.
• Perform thorough testing of repaired devices to verify functionality.
4. Customer Interaction:
• Interact with customers to gather information about device issues and provide clear explanations of repair options.
• Provide estimates for repair costs and turnaround times.
5. Inventory Management:
• Maintain accurate records of parts and inventory used for repairs.
• Order and restock necessary parts and supplies.
6. Documentation and Reporting:
• Document all repair activities, including detailed descriptions of issues, actions taken, and parts used.
• Generate reports on repair activities and maintain records for future reference.
7. Stay Updated on iOS Technology:
• Keep abreast of the latest iOS updates, features, and technical specifications.
• Continuously develop technical skills through training and self-study.
Qualifications:
• Qualification – SSLC / PUC / ITI / Diploma / Any Graduation.
• Proven experience in repairing iOS devices (e.g., iPhones, iPads, Android).
• Proficiency in using specialized tools and equipment for repairs.
• Strong technical knowledge of iOS operating systems and applications.
• Excellent problem-solving and diagnostic skills.
• Customer-focused with strong communication and interpersonal skills.
• Detail-oriented and organized, with the ability to manage inventory effectively.
Education:
• Technical certification or training in iOS device repair (Added advantage).
Benefits:
List any specific benefits offered by your company Casual leave, PF, ESI, Incentives