Job Summary -
The primary focus of someone working in an IT Support position is ensuring that a company’s employees can use software and hardware to complete their daily tasks.
Job Description: -
· Designation – IT Support
· Company: - Tulsyan Retail Pvt Ltd
· Location: - Andheri (E)
· Experience: - 3 yrs to 5 yrs
Key Responsibilities -
· Resolving IT support requests from employees
· Answering employee questions regarding computer systems
· Gathering and analyzing data to diagnose problems with computer systems
· Changing configurations, settings and permissions to fix computer issues
· Generating sign ins for new hires during the onboarding process
· Installing new software and hardware drivers and updating existing ones as needed
· Updating employees on the status of their service requests
· Logging all service requests and updating tickets as needed