Network Maintenance and Support:
Installing, configuring, and maintaining network hardware (routers, switches, firewalls).
Troubleshooting network connectivity issues and providing timely solutions.
Monitoring network performance and ensuring high availability.
Implementing and managing network security measures.
User Support:
Providing technical support to users for hardware, software, and network related issues.
Troubleshooting and resolving user problems with computer systems, software, and network access.
Installing and configuring software and hardware for users.
Providing training to users on new software and hardware.
Other Tasks:
Documenting network configurations, updates, and maintenance procedures.
Working with other IT teams and vendors to resolve complex issues.
Assisting with onboarding and offboarding processes.
Managing user accounts and access permissions.
Required skills and qualifications:
Technical Proficiency:
Strong understanding of networking concepts (protocols, topologies, security).
Experience with network hardware (routers, switches, firewalls).
Familiarity with operating systems (Windows, macOS) and common software applications.
Knowledge of network monitoring and troubleshooting tools.
Problem-Solving and Communication:
Excellent problem-solving and analytical skills.
Strong communication and interpersonal skills.
Ability to explain technical information to non-technical users.
Experience:
Typically requires 1-3 years of experience in IT support or network administration.
Experience with specific technologies (e.g., Microsoft Windows, Cisco, etc.) may be preferred.
Additional Information:
The specific responsibilities and required qualifications can vary depending on the company and the size of the IT team.
Some positions may require on-call availability and after-hours support.
Certifications like CompTIA Network+, CCNA, or Microsoft certifications can be