Assist in troubleshooting and resolving hardware and software issues
Support the IT team in maintaining and monitoring network systems
Help in the installation and configuration of computer systems
Participate in IT projects and contribute to team objectives
Document technical processes and update support manuals
Provide technical support to end-users via email, phone, or in-person
Learn and adhere to company IT policies and security measures qualifications
Basic understanding of computer hardware and software
Familiarity with networking concepts and troubleshooting
Strong analytical and problem-solving skills
Good communication and interpersonal skills