We are looking for a proactive and customer-focused IT Support Engineer to provide technical assistance and support for computer systems, hardware, and software. The role involves diagnosing and resolving technical issues, ensuring optimal performance of IT infrastructure, and delivering excellent user support.
Respond to user queries and provide timely technical assistance via phone, email, or in person.
Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
Troubleshoot hardware, software, and network issues effectively.
Manage user accounts, permissions, and access controls in Active Directory.
Perform routine system maintenance, updates, and backups.
Document technical issues and solutions for future reference.
Collaborate with other IT team members to resolve complex problems.
Ensure compliance with IT security policies and best practices.
Bachelor’s degree in Computer Science, Information Technology, or related field.
1–3 years of experience in IT support or helpdesk roles.
Strong knowledge of Windows/Linux operating systems.
Familiarity with networking basics (TCP/IP, DNS, DHCP).
Hands-on experience with hardware troubleshooting and repair.
Excellent communication and problem-solving skills.
Experience with remote support tools and ticketing systems.
Knowledge of cloud services (Microsoft 365, Google Workspace).
Ability to work independently and manage multiple tasks.