Handle L1 support tickets related to SAP FI (e.g., GL, AP, AR, Asset Accounting).
Assist users with basic financial transactions and reporting issues.
Monitor system alerts and scheduled jobs related to financial processes.
Support master data maintenance (vendor, customer, chart of accounts).
Document resolutions and contribute to the knowledge base.
Coordinate with L2/L3 teams for escalations and issue resolution.
Basic understanding of SAP FI processes and transactions.
Good analytical and communication skills.
Prior experience in SAP support or finance operations (preferred).
Willingness to work in a collaborative and fast-paced environment.