Troubleshooting & fixing desktop / laptop OS, email client, printer / scanner related issues
Problem solving Capability in various brand laptop / desktop / Printer Hardware
Escalation handling
Desktop /Laptop Inventory management / Asset Management
Leading the FMS Team in absence of Team Leader
Ability to quickly analyze & diagnose technical problems
Independently generates solutions based on analytical, technical skills and business
Problem determination and resolution within SLA’s
Should be able to Perform Root Cause Analysis for the incidents Handle technical escalations
Ability to acquire; new skills & keep them updated
Proactive and clear communication skills
Quality and Process Knowledge
Should be good in client communication skills
Experience in the IT support desk tools will be added advantage