Hardware Management:
Install, configure, and maintain hardware like desktops, laptops, printers, servers, and network components.
Troubleshooting:
Diagnose, troubleshoot, and resolve hardware and network issues to minimize disruptions and ensure smooth operations.
System Maintenance:
Perform regular audits, upgrades, and preventive maintenance on hardware systems.
Inventory Management:
Track, manage, and document hardware inventory and system configurations.
Technical Support:
Provide technical support, guidance, and training to end-users and other team members on hardware-related matters.
Security and Efficiency:
Ensure network security and optimize performance to meet organizational needs.
Documentation:
Create and maintain detailed documentation for system configurations, hardware specifications, and support procedures.
Essential Skills & Qualifications
Hardware Expertise:
Strong knowledge of computer hardware components, including their setup, function, and maintenance.
Network Skills:
Proficiency in network configuration, protocols (like TCP/IP), and network security.
Troubleshooting:
Ability to perform hardware and software diagnostics and identify root causes of problems.
Technical Support:
Skills in providing clear and understandable technical assistance to users.
Collaboration:
Ability to work effectively with other IT professionals and cross-functional teams.
Adaptability:
Willingness to stay updated on the latest hardware and networking trends and technologies.
Certifications (Optional but beneficial):
Relevant certifications such as CompTIA A+ or Cisco CCNA can be advantageous.