· Manage IT Infrastructure: Oversee networks, servers, and operating systems to ensure seamless functionality and high availability.
· Lead IT Projects: Drive planning and implementation efforts, ensuring projects are delivered on time and within budget.
· Supervise IT Staff: Provide training, leadership, and day-to-day support to promote team efficiency and professional growth.
· Troubleshoot Issues: Resolve technical challenges promptly to minimize downtime and enhance system performance.
· Oversee Upgrades: Manage system updates, software development, and IT lifecycle processes to maintain operational excellence.
· Handle Client Complaints and Issues: Act as a primary point of contact for client-reported IT concerns, ensuring timely resolution,
effective communication, and a high level of client satisfaction.