📍 Location: JMD Megapolis, Sector 48, Gurugram
🏢 Company: Rentfoxxy
🕒 Work Type: On-Site | 6 Days Working
🛵 Requirement: Bike & Valid Driving License (Mandatory)
Rentfoxxy is a trusted provider of high-quality rental laptops from leading manufacturers at affordable prices. We help businesses and individuals simplify their tech experience through flexible, reliable, and cost-effective rental solutions.
We are seeking a skilled and dependable Field Desktop Support Engineer to provide both in-office and on-site technical support. You will be responsible for addressing user issues related to hardware, software, and networking, along with field visits for deployments and troubleshooting.
Handle user tickets and provide support for hardware, software, and network-related issues
Visit client locations for on-site troubleshooting and support
Perform Windows installation, data backup, and Outlook configuration
Assist users with setting up desktops, laptops, printers, and other peripherals
Conduct hardware troubleshooting, including card-level diagnosis
Provide walk-in and remote IT support for desktops/laptops
Support installation and configuration of applications and basic networking
Troubleshoot across Windows, UNIX, and Linux environments
Redeploy systems and assist with imaging and system setup
Maintain clear documentation of support cases and resolutions
Focus on daily ticket resolution, especially for NDC LAB-related IT support
Minimum 1–2 years of experience in desktop/field support
Strong knowledge of Windows OS, hardware components, and software installations
Experience in Outlook setup, data backup, and system troubleshooting
Good understanding of basic networking and remote support tools
Excellent communication and customer service skills
Bike and valid driving license are mandatory for field visits
Must be organized, reliable, and capable of working independently