We are seeking a skilled Desktop Support Engineer to provide technical support to end-users by troubleshooting hardware, software, and network issues. The role requires quick problem-solving skills, excellent communication, and the ability to handle multiple support requests efficiently.
Provide first-level support to end-users for desktop, laptop, and peripheral devices.
Troubleshoot and resolve hardware, software, and network-related issues.
Install, configure, and maintain operating systems (Windows, MacOS) and software applications.
Manage user accounts, permissions, and access in Active Directory and other systems.
Perform routine maintenance and ensure security patches are up to date.
Assist in setting up new desktops/laptops and office IT equipment.
Maintain accurate documentation of issues, resolutions, and IT assets.
Escalate unresolved technical issues to the appropriate team or vendor.
Support remote users via VPN and remote desktop tools.
Ensure compliance with IT policies and standard operating procedures.
Bachelor’s degree in Computer Science, IT, or related field (preferred).
2–5 years of experience in desktop support or IT support roles.
Strong knowledge of Windows operating systems, Microsoft Office Suite, and common enterprise applications.
Familiarity with Active Directory, VPN, printers, and basic networking concepts.
Experience with remote troubleshooting tools (e.g., TeamViewer, AnyDesk).
Good analytical and problem-solving skills.
Excellent verbal and written communication skills.
Ability to work independently and as part of a team.