IT Support Engineer Interview Questionnaire

L1 Engineer Interview Questionnaire

General & Behavioral

·       Q: Can you describe your experience in providing IT support in a branch or remote setup?

·       A: I have supported users across multiple branches remotely and onsite, ensuring SLA adherence and timely resolution.

·       Q: How do you prioritize multiple support requests from different branches?

·       A: I assess urgency and impact, then prioritize based on business criticality and SLA timelines.

OS & Device Configuration

·       Q: Walk me through the steps you follow to configure a new desktop or laptop.

·       A: I perform OS installation, driver updates, domain joining, and install required applications.

·       Q: How do you handle MDM installation and BYOD support for mobile devices?

·       A: I follow the organization's MDM policy, install the agent, and ensure compliance for BYOD devices.

Software/Application Troubleshooting

·       Q: What steps do you take to troubleshoot MS Office or antivirus issues?

·       A: I check for updates, repair installations, verify license status, and scan for malware.

·       Q: How do you support users with IDAM/SSO password resets?

·       A: I verify user identity and follow the reset procedure using the IDAM portal or helpdesk tools.

·       Q: Describe your experience with endpoint encryption and auto-update verification.

·       A: I ensure encryption agents are active and updates are pushed via centralized tools like SCCM.

Mobile & User App Support

·       Q: How do you assist users with mobile apps like CBS Biometric or Salesforce?

·       A: I help with installation, configuration, and troubleshooting login or sync issues.

·       Q: What’s your approach to onboarding new users on mobile platforms?

·       A: I ensure MDM enrollment, app access provisioning, and provide usage guidance.

Printer & Peripheral Support

·       Q: How do you troubleshoot print queue issues or install secure printing drivers?

·       A: I clear spooler, reinstall drivers, and configure secure print settings as per policy.

·       Q: Describe your experience with biometric device installation and maintenance.

·       A: I install drivers, test device functionality, and coordinate with vendors for issues.

Hardware & Asset Management

·       Q: How do you handle asset allocation/deallocation and verification?

·       A: I update asset records, tag devices, and verify physical inventory during audits.

·       Q: What’s your process for supporting asset clearance for resigned employees?

·       A: I collect devices, perform data wipe, and update clearance status in asset tracker.

Network & SDWAN Support

·       Q: What is your role in SDWAN or network switch installations?

·       A: I assist with physical setup, cabling, and coordinate with network team for configuration.

·       Q: How do you assist with network rack hygiene and UPS checks?

·       A: I ensure proper cable management, clean racks, and verify UPS battery status.

ATM & Kiosk Support

·       Q: Describe your role in ATM technical support and connectivity testing.

·       A: I check network links, reboot devices, and coordinate with ATM vendor for deeper issues.

·       Q: How do you support passbook printing kiosks and CRM CBS sync verification?

·       A: I verify kiosk connectivity, troubleshoot sync errors, and escalate to CRM team if needed.

Ticketing System & Scenarios

·       Q: Which ticketing systems have you used and how do you manage tickets?

·       A: I’ve used tools like ServiceNow and Zoho Desk to log, track, and resolve incidents.

·       Q: Scenario: A user reports slow system performance. How do you proceed?

·       A: I check system resources, background processes, malware, and optimize startup programs.

·       Q: Scenario: Printer is not responding in a branch. What steps do you take?

·       A: I verify network connectivity, restart spooler service, reinstall drivers, and escalate if needed.

L2 Engineer Interview Questionnaire

General & Escalation Handling

·       Q: How do you manage escalations from L1 engineers across multiple branches?

·       A: I analyze the issue, provide remote support, and coordinate with central IT if needed.

·       Q: Describe a situation where you resolved a critical IT issue remotely.

·       A: I resolved a network outage by guiding L1 through switch reboot and configuration verification.

Advanced Troubleshooting

·       Q: How do you handle complex software issues that L1 cannot resolve?

·       A: I perform remote diagnostics, check logs, and escalate to application teams if required.

·       Q: What’s your approach to urgent whitelisting and Trellix troubleshooting?

·       A: I validate the request, update policies, and coordinate with security team for Trellix issues.

Remote Support & Coordination

·       Q: How do you coordinate with the Bank’s central IT team for remote configurations?

·       A: I raise requests, share logs, and follow up for timely resolution.

·       Q: What tools or methods do you use for remote desktop support?

·       A: I use tools like AnyDesk, TeamViewer, or RDP based on policy and availability.

Warranty & Vendor Coordination

·       Q: How do you manage onsite warranty follow-ups with OEMs like HP, Dell, etc.?

·       A: I log service calls, share diagnostics, and ensure timely engineer visits.

·       Q: Describe your experience in coordinating hardware replacements.

·       A: I verify warranty status, initiate replacement requests, and track delivery.

Network & Late-Night Support

·       Q: How do you support late-night network activities and month-end coverage?

·       A: I stay available for remote support, monitor systems, and assist L1s with issues.

·       Q: What’s your role in SDWAN upgrades and switch configurations?

·       A: I coordinate with network team, validate configurations, and support onsite engineers.

ATM & CRM Support

·       Q: How do you assist in ATM network testing and CRM CBS sync verification?

·       A: I validate connectivity, check logs, and escalate to CRM or ATM vendor teams.

·       Q: What’s your process for troubleshooting card readers and PIN pads?

·       A: I check device drivers, test hardware, and coordinate replacements if needed.

Ticketing System & Scenarios

·       Q: Which ticketing systems have you used and how do you manage escalated tickets?

·       A: I’ve used ServiceNow and Jira to track escalations, update status, and ensure closure.

·       Q: Scenario: Multiple branches report antivirus update failure. What do you do?

·       A: I check update server status, push updates manually, and coordinate with security team.

·       Q: Scenario: ATM goes offline during peak hours. How do you respond?

·       A: I verify network, reboot ATM, check logs, and escalate to vendor if unresolved.

• इस फुल टाइम आईटी / हार्डवेयर / नेटवर्क इंजीनियर Job में 1 - 2 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।

इस डेस्कटॉप सपोर्ट इंजीनियर जाब के बारे में अधिक जानकारी

1. इस डेस्कटॉप सपोर्ट इंजीनियर जाब के लिए आवेदन करने के लिए पात्रता मानदंड क्या है?
   Ans: उम्मीदवार ग्रेजुएट होना चाहिए और उसके पास 1 - 2 वर्षो का अनुभव होना चाहिए।
2. मैं इस जाब की रोल के लिए कितने वेतन की उम्मीद कर सकता हूं?
   Ans: आप ₹20000 - ₹25000 प्रति महीने के वेतन की उम्मीद कर सकते हैं जो आपके इंटरव्यू पर निर्भर करता है। यह हैदराबाद में एक फुल टाइम जाब है।
3. इस डेस्कटॉप सपोर्ट इंजीनियर जाब के लिए कितने कार्य दिवस हैं?
   Ans: इस डेस्कटॉप सपोर्ट इंजीनियर जाब के लिए कार्य दिवस 6 दिन का होगा।
4. क्या इस डेस्कटॉप सपोर्ट इंजीनियर जाब के लिए आवेदन करते समय या इस जाब को ज्वाइन करने के बाद कोई शुल्क भी लागू होता है?
   Ans: नहीं, इस डेस्कटॉप सपोर्ट इंजीनियर जाब के लिए आवेदन करते समय या इस जाब को ज्वाइन करने के बाद कोई भी शुल्क नहीं लगता है !
5. क्या यह डेस्कटॉप सपोर्ट इंजीनियर जाब घर से किया जा सकता है?
   Ans: नहीं, यह जाब घर से ऑनलाइन नहीं किया जा सकता है।
6. इस डेस्कटॉप सपोर्ट इंजीनियर जाब के लिए कितनी रिक्तियां हैं?
   Ans: Renovasion Automation Private Limited में तत्काल डेस्कटॉप सपोर्ट इंजीनियर के लिए 40 रिक्तियां हैं!
7. इस डेस्कटॉप सपोर्ट इंजीनियर जाब के लिए कौन आवेदन कर सकता है?
   Ans: केवल पुरुष उम्मीदवार इस आईटी / हार्डवेयर / नेटवर्क इंजीनियर जाब के लिए आवेदन कर सकते हैं।
8. इस डेस्कटॉप सपोर्ट इंजीनियर जाब के लिए टाइमिंग क्या है?
   Ans: इस डेस्कटॉप सपोर्ट इंजीनियर जाब में टाइमिंग 09:00 AM - 06:00 PM है।