Troubleshooting and Resolution: Diagnose and resolve hardware and software issues, including network connectivity problems.
Installation and Configuration: Install, configure, and maintain operating systems, software applications, and hardware peripherals.
User Support: Provide technical assistance to users via phone, email, remote, and in-person support.
Documentation and Training: Document technical issues and solutions, and provide training to users on new systems and software.
Network Support: Troubleshoot network issues, including internet connectivity, and configure routers and switches.
Inventory Management: Manage technology inventory and place orders for equipment.
Collaboration and Escalation: Collaborate with other IT teams and escalate complex issues when needed.
Staying Updated: Keep abreast of the latest technology trends and advancements.