
Troubleshooting:
Diagnose and resolve technical issues with hardware, software, and network connectivity for end-users.
Installation and configuration:
Set up and configure new computers, software, and peripherals for employees.
Maintenance and upgrades:
Perform regular maintenance, apply updates and patches, and upgrade operating systems and software.
User support:
Provide technical support to users through various channels, including remote assistance, phone, email, and in-person support.
System management:
Manage user accounts, monitor system performance, and handle IT inventory and ordering.
Documentation:
Record technical issues, solutions, and user requests in a ticketing or logging system.
Training:
Train new employees on how to use company software and IT policies.
Escalation:
Escalate complex issues to specialized IT teams when they cannot be resolved independently.