
Technical support:
Troubleshoot and resolve hardware, software, and network issues reported by users, providing support via phone, email, remote access, or in-person.
System maintenance:
Install, configure, and maintain computer systems, software, and peripherals, including operating system upgrades and patches.
Hardware and software management:
Set up new workstations for new employees, manage software installations, and perform regular system backups and maintenance.
Security:
Ensure all systems comply with security policies by installing antivirus software, monitoring for breaches, and educating users on safe practices.
Inventory and procurement:
Track IT assets, manage inventories of hardware and software licenses, identify needs for new equipment, and assist with purchasing.
User training:
Train employees on how to use new software, apps, and hardware, and educate them on IT policies.
Documentation and reporting: