Troubleshooting:
Diagnose and resolve hardware, software, and network issues reported by users through various channels (phone, email, remote access, or in-person).
Installation and Configuration:
Set up new workstations, install software and hardware, and configure peripherals for new and existing employees.
Maintenance and Upgrades:
Perform regular maintenance on hardware and software, including operating system upgrades and security patches, and assist with hardware and software upgrades.
Documentation:
Maintain detailed records of IT equipment, track issues, and create documentation for troubleshooting and solutions.
Training:
Provide basic training to users on how to use software and hardware and troubleshoot common problems.
Communication:
Communicate effectively with users to understand their issues, explain solutions, and provide updates.
Collaboration:
Work with other IT teams and vendors to resolve complex issues and implement new technologies.
Inventory Management:
Manage the inventory of IT equipment and order supplies as needed.
Escalation:
Escalate unresolved issues to specialized teams or vendors.
Proactive Support:
Monitor system performance and identify potential issues before they impact users.