•Just go Through the Job Description For Helpdesk Support -
1. Any Experience in IT Related Field in good knowledge about Support and Helpdesk
2. Provide technical assistance and support related to computer
3. systems, hardware, or software. Responds to queries either
4. phone or email or in person, run diagnostic programs, isolate
5. problem, and determine and implement solution. Write
6. training manuals, train users, maintain reports etc. Route problems to next level support.
7. Good communication skills, documentation skills, ability to
8. handle end users and situations
•Basic Question which will be asked
📄 Basic IT & Internet Knowledge – Questionnaire in Interview Time for preparation
Q1. What is a web browser?
Q2. Name at least five commonly used web browsers.
Q3. Which browser is the default on Apple devices?
Q4. What is the difference between Google Chrome and Mozilla Firefox?
Q5. Which browser is officially discontinued and no longer recommended for use?
2. What is HTTPS and What Does the 'S' Stand For?
Q6. What does the acronym HTTPS stand for?
Q7. What is the purpose of HTTPS on a website?
Q8. What does the letter ‘S’ in HTTPS signify?
Q9. How can users identify if a website is using HTTPS?
Q10. Why is HTTPS important for secure browsing?
3. Types of Search Engines and Their Uses
Q11. What is a search engine?
Q12. Name any five popular search engines.
Q13. Which search engine is developed by Google?
Q14. What is the purpose of a search engine?