Key Responsibilities:
Install, configure, and maintain desktop computers, laptops, printers, and other IT peripherals.
Provide technical support for software, hardware, and network-related issues.
Diagnose and resolve user issues efficiently via remote or onsite support.
Set up and manage user accounts, email configurations, and access permissions.
Perform regular system updates, antivirus checks, and data backups.
Troubleshoot LAN/WAN connectivity and ensure network reliability.
Maintain IT asset inventory and ensure all systems comply with company standards.
Coordinate with vendors or senior IT teams for escalations and procurement support.
Required Skills & Qualifications:
Bachelor’s degree or Diploma in Computer Science, IT, or related field.
1–4 years of experience as a Desktop Support Engineer / IT Support Engineer.
Strong knowledge of Windows OS, MS Office, and system troubleshooting.
Basic understanding of networking concepts (LAN, IP, DNS, DHCP, VPN).
Familiarity with Active Directory, Outlook, and antivirus management tools.
Good communication, problem-solving, and interpersonal skills.
Ability to work independently and manage multiple priorities.
Preferred Qualifications (Good to Have):
Certification in CompTIA A+ / N+ / MCSE / CCNA.
Experience with IT asset management tools or ticketing systems.
Exposure to server or network administration is an added advantage.
Compensation: