Troubleshooting:
Diagnosing and resolving hardware and software problems on desktops, laptops, and other computing devices.
Remote Support:
Providing assistance to users remotely via phone, email, or online tools.
Hardware Issues:
Addressing hardware malfunctions, including component failures, peripherals, and network connectivity.
Software Issues:
Troubleshooting software malfunctions, conflicts, and compatibility problems.
Operating System Support:
Installing, updating, and troubleshooting operating systems like Windows, Linux, and macOS.
Software Installation and Configuration:
Installing new software, configuring applications, and managing software updates.
System Maintenance and Management:
System Updates and Patches: Applying security patches and system updates to maintain system stability and security.
Hardware Upgrades: Upgrading or replacing hardware components as needed.
Network Support: Assisting with network connectivity issues and ensuring proper network configuration.
Backup and Recovery: Performing regular system backups and ensuring data recovery procedures are in place.
Hardware and Software Inventory: Maintaining an accurate inventory of hardware and software assets.
User Support and Training:
User Communication: Communicating technical information clearly and concisely to users.
User Training: Providing basic training to users on software applications and hardware peripherals.
Documentation: Creating and maintaining user manuals and technical documentation.
Problem Resolution: Following up with users to ensure issues are resolved and that their systems are functioning correctly.
Additional Responsibilities:
Project Support:
Contributing to IT projects, such as software rollouts and hardware upgrades.
Security:
Ensuring that systems are properly secured and protected from viruses and malware.
Escalation:
Escalating unresolved issues to higher-level support staff or specialized teams.