1. Ability to administer and troubleshoot End User devices and software including workstations, 365, Windows 10, and AD file access permissions.
2. Configure and set up hardware for remote employees.
3. To be able to think through problems and visualize solutions.
4. To quickly learn new or unfamiliar technology and products using documentation and internet resources.
5. Customer Service centric focused as an enabler to business initiatives.
6. Assist in the evaluation of new products and technologies.
7. Monitors and maintain continuity with software licensing and maintenance agreements for all devices.
8. Performs other duties as assigned.
Experience:
• Minimum of 3 years of hands-on enterprise experience in a global team supporting computer and end users
. • Experience with Dell and Avaya equipment preferred.
• High-energy, self-motivated, detailed, well-organized.
• A self-starter able to work independently but comfortable working in a team environment.
• Ability to function within and contribute to a positive, team oriented, continuous learning environment.
• Excellent face to face and written communication skills
• Excellent documentation skills
• Ability to prioritize a large list of tasks.