Customer Support Engineer

Job Description – Customer Support Engineer (IT Infrastructure) – Field Support

Position: Customer Support Engineer (IT Infrastructure) – Field Support

Department: Service Delivery / Operations / IT Infrastructure

Reports To: Senior Coordinator / Service Delivery Manager

Location: Dhiantra Technology Solutions Private Limited , Kolkata & Suburbs, West Bengal, India (Field support role; travel to client sites across Kolkata Metropolitan Area)

Coverage: Kolkata & Suburbs, West Bengal, India (Field support role; travel to client sites across Kolkata Metropolitan Area)

Salary Range : ₹12,000 – ₹16,000 per month (depending on skills, experience & location)

Role Summary

We are seeking a dedicated Customer Support Engineer (Field Support) to serve our clients in Kolkata and surrounding suburbs. You will visit customer sites, diagnose and resolve hardware/software/network issues, perform maintenance, and ensure that our clients’ IT infrastructure functions smoothly with minimal downtime.

About the Company

Dhiantra Technology Solutions Private Limited is a technology services firm specialising in IT infrastructure, hardware & software support, client-facing technical services, and network solutions. We are committed to delivering prompt, reliable, and high-quality support services to businesses in the Kolkata region.

Role Overview

Key Responsibilities

• Travel locally within Kolkata & suburbs to client sites to install, configure, repair, and maintain IT infrastructure components including desktops, laptops, printers, switches, routers, UPS, etc.

• Quickly troubleshoot hardware, software, network, and peripheral issues onsite.

• Carry out preventive maintenance and regular system health checks.

• Respond to client support tickets or service requests; meet agreed SLAs.

• Escalate complex issues to senior technical staff or vendor support when needed.

• Maintain detailed documentation of incidents, resolution steps, asset changes, and maintenance performed.

• Assist in LAN/WAN set-ups, cabling, IP configuration.

• Manage software installations, OS updates/patches, firmware upgrades.

• Maintain inventory of spare parts and report need for replenishment.

• Educate end-users on best practices in hardware/software usage, backups, safety.

• Ensure compliance with internal policies, client site policies, and safety norms during all field operations.

Required Qualifications & Skills

• Education: Diploma or Bachelor’s degree in Computer Science, Information Technology, Electronics or related field; or equivalent hands-on experience.

• Experience: Minimum ~1 year of field or on-site IT support preferred; freshers with strong technical understanding and willingness to learn may be considered.

• Technical Skills:

  • Good understanding of PC / laptop hardware, peripherals (printers, scanners etc.).

  • Strong knowledge of Windows OS (installation, troubleshooting) and familiarity with other operating systems (Linux is a plus).

  • Basic networking knowledge: LAN, switches, routers, IP addressing, configuring network devices.

  • Experience with handling UPS / power backup systems is a plus.

• Soft Skills:

  • Good communication skills in English and Bengali; ability to interact with clients politely and effectively.

  • Customer-centric attitude, patience, and willingness to work in client-facing environments.

  • Self-motivated, able to work independently; strong problem-solving ability.

  • Punctuality, adaptability; readiness to travel within Kolkata / suburbs.

Desirable Qualifications / Bonus Skills

• Certifications like CompTIA A+, Microsoft Certified / Network+ etc.

• Prior experience in ticketing system / asset management tools.

• Knowledge of server/NAS / small-scale virtualization.

• Valid driving license (two-wheeler or four-wheeler) for commuting to client sites.

Working Hours & Travel

• Normal working hours, though occasional extended hours or weekend support might be required depending on client schedules or emergencies.

• Frequent travel within Kolkata & its suburbs (client sites). Company will reimburse travel / conveyance as per policy.

Reporting & Relationships

• Reports to: Field Support Team Lead / Service Delivery Manager – IT Infrastructure.

• Interaction with: Internal technical team, vendors, client IT staff and end users.

Benefits

• Monthly salary between ₹12,000 and ₹16,000 (based on experience & performance).

• Travel / conveyance allowance for field job.

• Opportunities for skill development

• Exposure to diverse client environments and infrastructure issues – good learning opportunity.

• इस फुल टाइम आईटी / हार्डवेयर / नेटवर्क इंजीनियर Job में 5 - 6+ वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।

इस Customer Support Engineer जाब के बारे में अधिक जानकारी

1. इस Customer Support Engineer जाब के लिए आवेदन करने के लिए पात्रता मानदंड क्या है?
   Ans: उम्मीदवार पोस्ट ग्रेजुएट होना चाहिए और उसके पास 5 - 6+ वर्षो का अनुभव होना चाहिए।
2. मैं इस जाब की रोल के लिए कितने वेतन की उम्मीद कर सकता हूं?
   Ans: आप ₹12000 - ₹16000 प्रति महीने के वेतन की उम्मीद कर सकते हैं जो आपके इंटरव्यू पर निर्भर करता है। यह कोलकाता में एक फुल टाइम जाब है।
3. इस Customer Support Engineer जाब के लिए कितने कार्य दिवस हैं?
   Ans: इस Customer Support Engineer जाब के लिए कार्य दिवस 6 दिन का होगा।
4. क्या इस Customer Support Engineer जाब के लिए आवेदन करते समय या इस जाब को ज्वाइन करने के बाद कोई शुल्क भी लागू होता है?
   Ans: नहीं, इस Customer Support Engineer जाब के लिए आवेदन करते समय या इस जाब को ज्वाइन करने के बाद कोई भी शुल्क नहीं लगता है !
5. क्या यह Customer Support Engineer जाब घर से किया जा सकता है?
   Ans: नहीं, यह जाब घर से ऑनलाइन नहीं किया जा सकता है।
6. इस Customer Support Engineer जाब के लिए कितनी रिक्तियां हैं?
   Ans: Dhiantra Technology Solutions Private Limited में तत्काल Customer Support Engineer के लिए 2 रिक्तियां हैं!
7. इस Customer Support Engineer जाब के लिए कौन आवेदन कर सकता है?
   Ans: केवल पुरुष उम्मीदवार इस आईटी / हार्डवेयर / नेटवर्क इंजीनियर जाब के लिए आवेदन कर सकते हैं।
8. इस Customer Support Engineer जाब के लिए टाइमिंग क्या है?
   Ans: इस Customer Support Engineer जाब में टाइमिंग 09:00 AM - 06:00 PM है।