📌 Job Title: Hardware Engineer (Online/Field Support)
📍 Location: Ghatkopar Office, Mumbai
🕒 Experience: 1 to 2 Years
💰 Salary Range: ₹15,000 to ₹22,000 per month (based on skills & experience)
🧑💻 Employment Type: Full-time
🔧 Job Responsibilities:
Provide hardware support for desktops and laptops – formatting, OS installation, driver updates, etc.
Perform troubleshooting and repairs for hardware components including:
Hard Disk – replacement, cloning, data backup
Screens – diagnosis and replacement
Handle installation and basic configuration of networking devices (LAN, Wi-Fi routers, switches).
Conduct Outlook configuration, backup, PST management, and troubleshooting for email issues.
Offer remote (online) support and on-site (field) visits based on service requirements.
Maintain call logs, update service tickets, and follow escalation matrix when needed.
Provide proactive client updates and maintain high customer satisfaction.