POSITION RESPONSIBILITIES / REQUIREMENTS:
The Technician is responsible to formulate and carry out a concise and successful treatment against PEST in a specified area, making use of the full range of techniques and preparations available. The person will report to the Branch Manager / Operations Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.
GENERAL DUTIES & RESPONSIBILITIES
● Ensure safety of self and others including machines, equipment, etc. at office, at customer’s place or anywhere as the case may be.
● Ensure customer’s satisfaction by way of providing quality services, good behavior or any other means.
● Adhere to grooming code and use proper uniform as per company policy.
● Check your schedule for the day at the commencement of work and attend the jobs as per given time schedule.
● Ensure proper record keeping by way of documentation or the new systems if any introduced by the company.
● Ensure SCP is used for all jobs assigned. Select correct preparation & add accurate quantity of preparation by selecting appropriate UOM (Unit of measurement).
● Generate service leads at every possible opportunity.
● Keep your bag ready with correct working equipment and chemical / material for the day’s job.
● Ensure proper behavior, discipline while on duty at the office, at customer’s place or anywhere as the case may be. ● Reporting at customers' premises in time in a presentable manner.
● Introduce yourself and present your identity card after greetings.
● Inspect the premises that are to be treated for the pest problems being faced by the customer.
● Deliver the service as per findings of the inspection, training given as per our PMP and as per instruction given by OE.
● Ensure proper & optimum usage of chemicals issued, reduce wastage and avoid misuse of the same. misuse of the same.
● Clean the premises if service generates any residue like dust and spillages.
● Inform customers about Do’s and Don’ts about pest and pest prevention measures.
● Obtain a job completion signature from customers before leaving.
● Record chemicals consumed for the respective service / job wise.
● Maintain (minor repairing) own equipment and ensure cleanliness of the same.
● Use proper PPEs as recommended per type of job.
● Handle chemicals as per safety policy. Strictly adhere to the safety instructions wherever given.
● Help in BTL activity while on the job.
● Reporting any new developments / changes found in the market and any other related information on Pest Management during regular or monthly operations meetings.
● Ensure carrying of Inspect-kit and use them at appropriate places.
● Do not take alcohol, prohibited drugs, pan, gutka etc. and do not smoke while on duty.
KEY DELIVERABLES
● Ontime service execution
● Maintenance of material, chemicals & equipment
● Following Safety Processes
CORE COMPETENCIES
● Positive Attitude
● Well Groomed
● Problem solving
● Teamwork
● Time Management
● Flexibility & Adaptability
● Communication (Customer & Internal Interactions) in local language and preferably basic English
EDUCATIONAL / OTHER REQUIREMENTS
● Able to read the basic instructions and write the basic reports
● Able to handle the company applications on the devises
● Willingness to travel in the assigned area
● Should be ready to work in shifts as and when required by the branch.