Supervision and Staff Management:
Assign tasks to housekeeping staff, manage work schedules, and provide training and guidance on cleaning procedures, equipment usage, and customer service.
Quality Control:
Conduct regular inspections of guest rooms and public areas to ensure cleanliness and maintenance standards.
Inventory Management:
Maintain adequate stock of cleaning supplies and equipment, and manage inventory of items.
Guest Relations:
Handle guest complaints and requests related to housekeeping services, ensuring resolution and guest satisfaction.
Communication and Coordination:
Collaborate with other departments, such as front desk, maintenance, and laundry, to address issues and maintain a good workflow.
Policy and Procedure Adherence:
Ensure compliance with company policies, procedures, and safety regulations.
Training and Development:
Provide training to new hires and ongoing training to existing staff on cleaning techniques, equipment usage, and customer service skills.
Reporting and Record Keeping:
Prepare reports on housekeeping activities, inventory levels, and staff performance.