Key Responsibilities
Staff Management:
Recruit, hire, train, and supervise the housekeeping team, including scheduling, assigning tasks, and conducting performance evaluations.
Operations Oversight:
Plan and coordinate daily housekeeping operations, ensuring all public areas and guest rooms meet organizational standards for cleanliness and maintenance.
Inventory & Supplies:
Manage inventory of cleaning supplies, linens, and other equipment, placing orders and ensuring adequate stock levels.
Inspections & Quality Control:
Conduct regular inspections of all areas to ensure high standards of cleanliness, orderliness, and hygiene are maintained.
Budget & Financials:
Develop and manage the housekeeping department budget, ensuring cost-effective operations.
Health & Safety:
Ensure compliance with all health, safety, and sanitation regulations and protocols.
Guest Services:
Address guest complaints and requests related to housekeeping, resolving issues promptly and efficiently.
Coordination:
Collaborate with other departments, such as the front desk and maintenance, to address guest needs and resolve facility issues.
Reporting:
Maintain records and prepare reports on department performance and activities.