Supervision and Management:
Supervising staff:
Directing and coordinating housekeeping staff, ensuring tasks are completed efficiently and according to standards.
Hiring and training:
Recruiting, hiring, and training housekeeping staff, providing ongoing development and performance evaluations.
Scheduling and task assignment:
Planning daily, weekly, and monthly work schedules, assigning tasks, and ensuring proper workload distribution.
Enforcing standards:
Implementing and enforcing housekeeping policies and procedures, including quality control and safety protocols.
Cleanliness and Maintenance:
Ensuring cleanliness:
Overseeing the cleanliness of guest rooms, public areas, and back-of-house spaces, conducting regular inspections to identify and address issues.
Deep cleaning:
Planning and organizing deep cleaning projects, ensuring proper techniques and products are used.
Reporting maintenance issues:
Identifying and reporting any maintenance problems to the appropriate departments.
Inventory and Budgeting:
Managing inventory:
Maintaining inventory levels of cleaning supplies, linens, and other necessary items, ordering replacements as needed.
Budgeting:
Preparing and managing the housekeeping budget, ensuring costs are controlled and resources are utilized effectively.
Stock control:
Implementing and monitoring effective stock control measures to minimize waste and optimize resource utilization.
Guest Relations and Safety:
Handling guest complaints:
Responding to and resolving guest complaints related to housekeeping services.
Implementing safety protocols:
Developing and implementing safety and security protocols for the property and its guests.
Ensuring safety:
Recognizing and addressing any potential safety hazards, including fire and accident risks.
Other Responsibilities:
Collaborating with other departments:
Working with other departments (front office, maintenance, etc.) to address facility needs and ensure seamless operations.
Staying informed:
Keeping up with the latest cleaning techniques, products, and industry trends.
Administrative tasks:
Managing administrative tasks, such as preparing reports, attending meetings, and communicating with staff and guests.