job Title: Trainer – Residential Services
Location: Gurgaon (Full-Time)
Experience Required: Minimum 3 Years
Industry Preference: Premium Hotels / Hospitality Industry
About the Role:
We are seeking an experienced Trainer to build and deliver training programs for individuals working in residential properties. The focus is on cleaning practices, home care tasks, and attendant responsibilities. The trainees will be semi-literate and may lack prior exposure to structured service environments, hygiene standards, communication etiquette, and presentation. The role requires developing training content from the ground up and delivering hands-on, easy-to-understand sessions.
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Key Responsibilities:
• Design and develop training modules covering:
• Cleaning methods for different home areas and surfaces
• Attendant services such as guest support, elderly assistance, and errand handling
• Hygiene and personal grooming
• Aesthetic upkeep and visual presentation of living spaces
• Basic communication and behavioral etiquette with residents
• Deliver interactive, practical training sessions
• Monitor trainee progress and provide feedback
• Create simple assessments and checklists for evaluation
• Support post-training deployment with on-the-job coaching
• Align training outcomes with service expectations on the ground
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Candidate Requirements:
• 3+ years of relevant experience in premium hotels or luxury service environments
• Strong ability to simplify and demonstrate tasks to semi-literate learners
• Skilled in building training material and standard procedures
• Good command of Hindi (English is a plus)
• Patience, empathy, and attention to service quality