Supervise and coordinate front desk, housekeeping, F&B, and maintenance teams.
Ensure smooth check-in/check-out processes and resolve guest complaints promptly.
Monitor guest satisfaction and address service issues effectively.
Train, schedule, and evaluate staff performance.
Maintain inventory of supplies and ensure timely procurement.
Inspect rooms and public areas to ensure cleanliness and standards.
Oversee safety, security, and emergency procedures.
Prepare daily reports and assist in revenue management.
Ensure compliance with company policies, health, and safety regulations.