Position: Healthcare Telecaller
Location: Rohini sec 7
Employment Type: Full-time / Part-time
About the Role:
We are seeking a dedicated and empathetic Healthcare Telecaller to join our team. The role involves handling inbound and outbound calls, assisting patients with healthcare services, appointment bookings, queries, and guiding them with accurate information.
Key Responsibilities:
Make outbound calls to patients for appointment reminders, follow-ups, and service updates.
Answer inbound calls and resolve patient queries regarding healthcare services, doctors, treatments, and schedules.
Maintain accurate records of patient interactions in the database.
Provide guidance with empathy and patience, ensuring a positive patient experience.
Coordinate with doctors, nurses, and administrative staff for smooth patient support.
Meet daily/weekly calling and service targets.