JOB SCOPE SUMMARY
1. Responsible in achieving the room and catering sales objectives of his/her markets and business segments.
2. Represents and promotes the hotel by maintaining constant contact with the market and the customer base of his/her responsibility through Customer Relationship Management.
3. Maintains and updates sales records manually and electronically as required.
DUTIES & RESPONSIBILITIES
1. Constant customer contact directed towards existing customers and potential customers.
2. Identifies and handles sales leads effectively and efficiently.
3. Represents the hotel and participates in domestic and international sales activities.
4. Creative contribution to product and sales development.
5. Fulfills Customer Relationship Management responsibilities and sales goals for defined customers through planned customer interviews.
6. During sales calls, carries out “cross selling” in accordance with corporate and divisional guidelines.
7. Monitors and reports on market and competition within own market segment.
8. Prepares and updates customer management reports and ensures all necessary follow up work is carried out on time.
9. Active distribution of product information and creates awareness in the markets and business segments or responsibility.
10. Participates in planning and realization of sales campaigns together with the Sales Manager within defined market segments.
11. Active participation and submission of reports at sales meetings.
12. Assists in planning and coordinating sales activities and events.
13. Assists in coordinating the development of all promotional material.
14. Managers account base and maintains all customer information up to date manually and electronically.
15. Provides ongoing advice and support to the department.
16. Undertakes tasks as and when requested to fulfill the marketing and sales objectives of hotel.
17. Abides by the Royal Orchid Hotels Ltd Employee Handbook.
18. Abides by the Royal Orchid Hotels Ltd. policies and procedures.
19. Analyses, evaluates and improves personal performance on a continual basis.
20. Carries out other tasks as directed by the Sales Manager.
JOB KNOWLEDGE, SKILLS & ABILITIES
Knowledge and experience in Internet and other major computer programs.
Ability to use Sales and Front Office computer systems.
Knowledge in Corporate, Travel Industry and Catering sales.
Ability and understanding of the market and competition.
QUALIFICATION STANDARD
Education: University Graduate
Experience: Min 2-3 years experience in Hotel sales and marketing.
Additional Skill required: Computer skills (Proficiency in Microsoft Office software: Word, Excel and PowerPoint), analytical and numerical skills, knowledge of revenue management, knowledge of marketing, cross exposure with hotel operations