A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
25,000 - 35,000 /महीना
Rymo Technologies Private Limited
कमला नगर, दिल्ली
फ़ील्ड सेल्स में 1 - 3 वर्षो का अनुभव
फुल टाइम
Field Support Engineer & Product Installation
Company: Rymo Technologies Pvt. Ltd.
Location: Delhi
Industry: Robotic Medical Equipment (Neuro Rehab Domain)
About Rymo:
Rymo Technology is building robotic solutions that help stroke survivors and individuals with movement impairments regain physical independence. We combine healthcare, robotics and gamification to deliver real-world clinical impact. As we scale globally, were building strong teams and systems to support rapid growth across functions.
Job Summary: We are seeking a Product Installation & Support Executive to do product installations, provide technical support and excellent customer service to our clients. The ideal candidate should have previous technical support experience, particularly in the electro-mechanical machines domain and require traits such as politeness, calmness, and a focus on customer satisfaction.
Responsibilities:
Addressing customer queries promptly and courteously through various communication channels like phone, email, etc.
Documenting customer interactions and managing tickets using Excel or CRM tools.
Offering on-site assistance to customers across multiple states for troubleshooting and upkeeping of robotic equipment & other medical devices.
Handling customer grievances and elevating concerns to relevant departments as needed.
Coordinating with other teams to improve the overall customer journey.
Requirements:
Spoken & written efficiency in English.
Basic knowledge of troubleshooting electronic components.
Familiarity with mechanical tools.
Previous technical support experience, particularly in the electromechanical machines' domain.
Excellent communication and interpersonal skills with a focus on customer delight.
Familiarity with CRM software and Microsoft Office suite.
Qualification: Diploma or other comparable degree in Mechanical or any relevant field
How to Apply: Email your resume and cover letter to jobs@rymo.in, Contact 8356821229 with the subject "Field Support Engineer & Product Installation (Delhi).
