🏡 Mortgage & Housing Loan – Key Concepts for Sales Officer Interview
1. What Is a Mortgage/Housing Loan?
A mortgage loan (or housing loan) is a long-term loan from a bank or financial institution that helps customers buy or construct residential property. The home acts as collateral, and the borrower repays in EMIs (Equated Monthly Installments).
2. Basic Structure of a Mortgage Loan
Loan Amount: Usually 75%–90% of the property’s value (LTV – Loan to Value)
Tenure: Up to 30 years
Interest Rate: Fixed or floating
Down Payment: Paid upfront by the borrower (usually 10–25%)
3. Types of Housing Loans
Loan Type
Description
Home Purchase Loan
For buying a ready-to-move-in or under-construction property
Home Construction Loan
For building a home on owned land
Home Improvement Loan
For renovation or repairs
Home Extension Loan
For expanding an existing house
Balance Transfer Loan
To transfer an existing loan to another lender with better terms
Top-up Loan
Extra loan over an existing home loan
4. Key Terms You Should Know
Term
Meaning
EMI
Monthly payment combining principal & interest
LTV (Loan to Value)
Loan amount as a percentage of property value
Credit Score
Important for loan eligibility and interest rate
Prepayment
Paying part of the loan early (reduces interest burden)
Foreclosure
Paying off the loan completely before tenure ends
5. Your Role as a Sales Officer
You are the bridge between the bank and the customer. Your key responsibilities:
Identify and approach potential home loan customers
Explain product features, eligibility, and documentation
Help customers with applications and pre-approvals
Coordinate with credit and operations teams for smooth processing
Meet monthly/quarterly targets
6. What Interviewers Might Ask
What is a housing loan and how does it work?
How would you sell a housing loan to a first-time buyer?
What documents are needed for a salaried/self-employed borrower?
What is the importance of CIBIL score in home loans?
How do you handle objections like high interest rates?
How do balance transfers work?
7. Tips to Impress
Understand basic home loan math: EMI calculations, interest rates, etc.
Know your target customer segments: salaried, self-employed, NRIs, etc.
Be ready to discuss latest interest rates and competitive advantages.
Show strong communication, persuasion, and follow-up skills.