Download service requests (calls) from the system and schedule them with the assigned engineers.
Maintain a strong understanding of all geographical locations within the assigned region to ensure efficient scheduling and routing.
Demonstrate proficiency in Microsoft Excel for managing data and reporting.
Be available and willing to travel to various client locations within the region as needed.
Manage, guide, and drive field engineers to ensure timely responses to service requests.
Update the status of each service call and ensure proper closure in the system.
Possess knowledge of banking products to support troubleshooting and coordinate solutions effectively.
Have basic computer skills, including navigation of software and maintenance of electronic records.