• Payment Collection:
Conduct direct field visits to customers to collect overdue payments and ensure timely collections.
• Negotiation:
Negotiate payment plans and repayment schedules with customers to resolve outstanding debts.
• Record Keeping:
Maintain accurate and detailed records of all collection activities, interactions, and transactions.
• Customer Service:
Provide excellent customer service while addressing payment issues, resolving disputes, and maintaining positive relationships with clients.
• Reporting:
Prepare and submit regular reports on collection activities, progress, and outstanding debts to management.
• Compliance:
Ensure all actions are in compliance with company policies, legal regulations, and industry standards.
• Problem Solving:
Handle difficult situations and customer complaints with diplomacy and professionalism.
• Communication & Negotiation: Excellent verbal and written communication skills, along with strong negotiation abilities.
• Problem-Solving: Ability to handle customer disputes and challenging situations effectively.