Job Purpose:
To ensure timely collection of outstanding payments from customers, dealers, and distributors for uPVC and Aluminium products. The role involves maintaining customer relationships while ensuring cash flow and reducing overdue receivables.
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Key Responsibilities:
• Follow up with customers, dealers, and contractors for pending payments through calls, emails, and personal visits.
• Maintain records of outstanding dues and ensure timely reminders for payments.
• Coordinate with the Sales and Accounts team to resolve discrepancies in billing or payments.
• Prepare daily/weekly collection reports and update payment status in ERP/software.
• Negotiate payment plans and settlements with clients if required.
• Ensure compliance with company credit policy and escalate long-pending cases.
• Assist in legal documentation and support in initiating recovery actions when needed.
• Build good customer relationships to maintain trust while ensuring timely recovery.
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Key Skills & Competencies:
• Strong communication and negotiation skills.
• Good knowledge of accounting basics and receivables.
• Ability to handle pressure and meet collection targets.
• Proficiency in MS Office and ERP/accounting software.
• Customer-oriented with problem-solving skills.
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Qualification & Experience:
• Bachelor’s degree in Commerce / Finance / Business Administration (preferred).
• 1–3 years of experience in debt collection, preferably in construction materials / building products / manufacturing industry.
• Experience in uPVC and Aluminium industry will be an added advantage.
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Work Environment:
• Office-based with field visits to clients for collections when required.
• Travel within the assigned territory for follow-ups.