Contact customers through calls and field visits for overdue unsecured loans and credit card payments.
Follow up consistently to ensure timely collections and reduce delinquency.
Educate customers about their repayment obligations and resolve disputes or issues.
Trace uncontactable customers through available tools and field visits.
Coordinate with skip tracing, legal, and recovery teams for difficult accounts.
Maintain updated records of interactions, promises to pay (PTPs), and collections.
Ensure adherence to company policies, code of conduct, and regulatory guidelines (RBI, DRA, etc.).
Provide daily MIS and collection feedback to the reporting manager.