A Field Collection Executive's primary role is to visit customers and collect outstanding payments, negotiating repayment plans and managing collections effectively. They are responsible for maintaining accurate records of interactions and updates, reporting on collection progress, and ensuring compliance with company policies.
Key Responsibilities:
Field Visits: Conducting door-to-door visits to recover outstanding dues from customers.
Collection Activities: Managing debt collection activities, including negotiation and persuasion.
Record Keeping: Maintaining accurate records of all interactions with customers and updating files.
Reporting: Providing regular reports on collection status and progress.
Payment Plans: Negotiating repayment plans with customers.
Compliance: Ensuring adherence to company policies and legal regulations.
Financial Record Keeping: Maintaining accurate financial records, including invoicing and payment tracking.
Customer Relations: Building and maintaining positive relationships with customers.
Problem Resolution: Investigating and resolving customer disputes and billing errors.
Follow-Up: Following up with customers regarding payment reminders and due dates.