Contact and Communication:
Regularly contact clients (via phone, email, or letters) to follow up on outstanding payments and address any inquiries.
Negotiation and Payment Plans:
Negotiate payment arrangements with clients who are facing financial difficulties, including partial payments or extended payment deadlines.
Discrepancy Resolution:
Investigate and resolve payment discrepancies and billing issues in a timely manner.
Record Keeping:
Maintain accurate records of all communication with clients and transaction details.
Compliance:
Ensure all collection activities are in compliance with company policies and relevant laws.
Customer Service:
Provide excellent customer service, addressing inquiries and concerns with empathy and professionalism.
Monitoring and Reporting:
Monitor outstanding accounts, track payment progress, and prepare reports as needed