Key Responsibilities:
Team Management: Leading, motivating, and mentoring a team of collection specialists.
Performance Monitoring: Tracking team performance against targets, providing feedback, and identifying areas for improvement.
Strategy Development: Developing and implementing effective collection strategies to optimize debt recovery.
Training and Development: Training new hires and providing ongoing coaching to team members.
Escalation Handling: Addressing and resolving escalated collection issues and negotiating payment solutions.
Compliance: Ensuring adherence to company policies and relevant regulations.
Reporting: Preparing and presenting performance reports to senior management.
Communication: Maintaining clear communication between the team, management, and other departments.
Customer Relations: Ensuring positive customer interactions and maintaining a customer-focused approach.
Process Improvement: Identifying opportunities to improve collection processes and workflows.