Collection & Recovery:
Visit customers in assigned areas to collect overdue payments.
Follow up with customers via calls and visits to ensure timely repayment.
Negotiate payment plans and settlements where necessary.
Customer Interaction & Relationship Management:
Explain payment terms and outstanding dues professionally.
Address customer concerns and provide solutions within company policies.
Maintain positive relationships to ensure future payments are on time.
Documentation & Reporting:
Maintain records of collection status, follow-ups, and payments received.
Prepare daily reports on visits and collection updates.
Submit receipts and payment acknowledgments as required.
Compliance & Process Adherence:
Adhere to company policies and legal guidelines regarding debt collection.
Ensure ethical collection practices without harassment or coercion.
Report any fraudulent activities or non-compliance cases.