Visit customers/clients to collect overdue payments.
Follow up on pending collections through field visits, calls, or other communication methods.
Ensure timely and accurate collection of dues.
Communicate professionally and clearly with customers regarding outstanding dues.
Explain payment options, consequences of non-payment, and resolve basic disputes.
Maintain a positive relationship with clients while ensuring payment recovery.
Maintain detailed records of visits, payments collected, and customer feedback.
Submit daily/weekly collection reports to the manager or accounts department.
Collect and submit any documentation required for payments (e.g., receipts, acknowledgment slips).
Adhere to company policies and legal regulations related to debt recovery.
Maintain confidentiality of customer data.
Avoid coercion or harassment in any form.
Plan daily visit schedules efficiently based on assigned customer lists or territories.
Optimize travel routes to maximize collection efficiency.
Safely collect and handle cash, cheques, or demand drafts as per company policy.
Ensure timely deposit of collected amounts to the authorized person or bank account.
Coordinate with billing, accounts, and legal teams for updates on customer accounts.
Escalate complex or non-cooperative cases to senior management or legal team.