We’re looking for a customer-focused, empathetic, and tech-savvy individual to join our support team. As a Customer Support Representative, you’ll be the first point of contact for our users, helping them resolve issues, answer questions, and ensure a smooth experience with our products and services.
Respond to customer inquiries via phone, email, chat, or social media
Troubleshoot product or service issues and guide users to solutions
Maintain detailed records of customer interactions using CRM tools
Escalate complex issues to appropriate departments when needed
Provide feedback to product and engineering teams based on customer insights
Ensure high levels of customer satisfaction and loyalty
Excellent communication and interpersonal skills
Strong problem-solving abilities and patience under pressure
Familiarity with support tools (e.g., Zendesk, Freshdesk, Salesforce)
Ability to multitask and manage time effectively
Prior experience in customer service or support is a plus
Empathy and a genuine desire to help others
Tech-savviness and adaptability to new tools
A proactive mindset and willingness to go the extra mile