Key Responsibilities
• Client Management: Develop and maintain strong relationships with existing clients, acting as the primary point of contact for all client inquiries and needs.
• Project Oversight: Collaborate with internal teams (design, development, and marketing) to ensure timely delivery of projects that meet client expectations.
• Client On boarding: Facilitate the on boarding process for new clients, including project scope discussions, timelines, and deliverables.
• Needs Assessment: Conduct regular check-ins with clients to assess their needs, gather feedback, and identify opportunities for upselling or cross-selling services.
• Strategic Planning: Work with clients to develop and implement effective digital marketing strategies and web development solutions that align with their business goals.
• Performance Analysis: Monitor and report on the performance of digital marketing campaigns and web projects, providing insights and recommendations for improvement.
• Problem Resolution: Address and resolve client issues promptly and effectively, ensuring a high level of customer satisfaction.
• Market Research: Stay up-to-date with industry trends and competitor offerings to provide clients with valuable insights and recommendations.
• Collaboration: Work closely with sales and marketing teams to identify new business opportunities and contribute to lead generation efforts.
• Documentation: Maintain accurate records of client interactions, project details, and feedback in the CRM system.